meet Wendy, your Customer Ambassador
So where do I start?
My Lakeland journey began 20 years ago when 'Lakeland Plastics' opened a new store in Tunbridge Wells and I was appointed manager. I've seen many changes at Lakeland since my first day, but some things have never altered, such as the warm family feeling, and the Brothers' genuine care of their staff and customers.
I was privileged enough to be able to fly out to Dubai to help set up our first GCC store over 3 years ago. After all the hard work, we opened the door on our new venture and I remember feeling so very proud of the team. I also discovered that it doesn’t matter where in the world you are, quality products, value for money and exceptional service will always shine through. Our top ten bestsellers in the UK are exactly the same in the GCC! Since then, we’ve successfully opened another 7 stores… with more on the horizon!
Quality and innovation have always been top of the list here. Many of the products we cannot live without today are items we didn't even know we needed. For nearly 50 years, Lakeland has sought out truly innovative kitchenware as well as practical solutions to all those bothersome jobs, making our customers' lives easier. I truly believe that our products are of superb quality and value - the kitchenware purchased from my first few months' salary is still going strong over a decade later.
Please do tell us what you think about our products and service - good or bad. However small or insignificant they may seem to you, your ideas and product suggestions are the things that help us form the path ahead, and we would be lost without them. We look forward to your feedback and will endeavour to uphold - and even improve - the exceptional service you have come to expect from Lakeland. Thank you so much for your support.